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Imagine Maintenance Ltd. is an exterior cleaning company offering services to homes and businesses throughout the Lower Mainland that include window cleaning, pressure washing, gutter & awning cleaning. Started in 2005 by owner and operator Mike Payne, we have built our reputation through unparalleled quality of workmanship combined with friendly and professional service.
Imagine continues to grow steadily every year owing its success chiefly to two factors: An un-wavering respect to its customers, and a commitment to continual improvement. Imagine is dedicated to ensuring the best customer experience from the first phone call, through to the post service follow-up and beyond. Customers who make Imagine their choice for exterior cleaning services rest assured that they have selected the best crew for the job.
SERVICE
Imagine prides itself on its professionalism, accountability, and its adherence to safe work practices. We view our service as an extension of your home or business and as such, we conduct ourselves with the utmost respect for you, our customer as we believe you always deserve our best no matter what you are looking for: awning washing or awning cleaning; pressure washing; steam or cold water pressure washing; retail, commercial or residential high rise window washing service; window cleaning on construction sites; total gutter vacuuming or gutter cleaning service to name a few.
RELIABILITY
This is the most often heard complaint we encounter when meeting a potential customer for the first time, their previous window cleaner just wasn’t reliable. The customer couldn’t get them on the phone, weeks would go by without them showing up. Our customer experience is exactly the opposite. We have invested in a comprehensive scheduling software that allows us to keep track of an infinite number of jobs, details, and special instructions per customer. Each week, a schedule is created and given to each member of our cleaning crew detailing the work to be performed. Your job is never missed and you don’t spend any time managing us, we take care of that for you!
EXPERIENCE
It doesn’t take much to start up a window cleaning business, but it takes hard work and satisfied customers to stay in business for a long time. And just because someone may have a squeegee and a bucket might not mean they are well suited for the particular scope of work you have in mind.
Imagine has been in business since 2005. We have successfully completed projects on virtually every type of property out there, all the way from single storey homes, to complex residential & commercial properties, and office towers over 400′ in height.
PROFESSIONALISM
Every interaction with a company should be professional, from the first phone call, through to the service and after sale care. Our sales team is eager to listen to your needs, and promises fast response to your inquiries. Our service team are presentable, wearing uniformed shirts and clean pants & shoes. A professional cleaner will not smoke on your property, and will have a vehicle dedicated to the business, not working out of the trunk of their car. Basically, the way our cleaners present themselves is representative of how your property will be treated.
CUSTOMER SATISFACTION
We stand behind our service with a 100% satisfaction guarantee. Before we leave, we go over the entire job to ensure everything is up to our high standard. Following your cleaning service, a member of our customer care team will contact you within 7 days to verify that you are satisfied with our work. In the rare event something is amiss, we will return at no charge to correct the problem. We care about the work we do, and are interested in long-term relationships with our customers, so we take great care to do a quality job the first time.
